SHIPPING: We strive to ship within 2 days of cleared payment. We treat every item we sell with the extra care it deserves. Cels, drawings and sculptures are packed so that they will stay safe during every step of the shipping process. Due to the packing materials we use our shipping prices may seem higher than other sellers who might put a cel into a tube or thin envelope. We are not making a profit on shipping. Only the cost we pay is passed along to you. Please let us know if you need to receive your purchase by a particular date. Email with any questions or concerns.
INTERNATIONAL BUYERS TAKE NOTE: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up; do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior. All Customs Forms will reflect the ACTUAL price that the bidder paid for the merchandise. [For example, I will not claim on the customs form that the bidder paid $10.00, if the bidder actually paid $30.00] Please do not ask us to do so.
Please note that shipping insurance is not handled through the USPS. It is with an alternate insurer. All coverage is the same as the USPS.
Our goal is 100% satisfaction with every transaction, therefore, we offer a 100% satisfaction guarantee.
Our return policy is simply this: within 3 days (72 hours) of the time you receive your item, you can send it back for a full refund of the purchase price, no questions asked.
Just send us an email letting us know you are returning it and upon receipt we will refund your purchase price in full (no restocking fees, no return fees, shipping is non-refundable). It is VERY important to us that you be satisfied with your transaction.
LAYAWAY: We offer lay away with the following regulations. Place 1/3 of the payment when order is placed, additional 1/3 payment in 30 days, followed by the remainder of payment in 60 days. All returns or cancellations for gallery credit only.